Office hours apply to Melbourne head-office triage. Field construction, commissioning and emergency response on active sites follow project-specific schedules and safety protocols.
Standard business hours
Monday to Friday: 8:30 am – 5:30 pm (Melbourne time, AEST/AEDT). Telephone and email enquiries received during these hours are typically acknowledged within two business days.
Public holidays
We observe Victorian and Australian national public holidays. Messages received on holidays are queued for the next business day unless flagged as an active-site safety matter.
After-hours and site operations
Construction and commissioning may proceed outside office hours where permits and safety plans allow. Use site emergency contacts issued at mobilisation for active projects.
Time zones
All times are Melbourne local time. Daylight saving applies from the first Sunday in October to the first Sunday in April.
Scheduled meetings
Video and in-person meetings are scheduled within business hours unless agreed for critical path items. Calendar invites confirm dial-in details and document packs.
Quote requests
Submit request a quote with site address, capacity and timeline for feasibility routing.
Emergency on active construction sites
For life-threatening emergencies call 000 first. Site-specific emergency numbers and muster points are documented in project induction packs and site signage.
Regional field staff
Project managers and construction superintendents are reachable via mobile during active works hours; numbers are provided in project documentation.
Response expectations by enquiry type
General enquiries submitted through general enquiry are triaged during business hours. Quote requests with complete site information receive engineering review within two business days. Investment introductions are directed to invest@solarpowerstations.net and may require confidentiality agreements before detailed data rooms are opened.
We do not provide informal grid connection guarantees by email outside documented studies. DNSP positions change; any commentary offered in early correspondence is indicative until formal applications are lodged and responded to.
Site visits and inductions
Visitors to active construction or operational sites must complete project-specific inductions and wear required PPE. Unannounced visits cannot be accommodated due to safety and biosecurity controls on agricultural and industrial hosts.
Office hours define when Melbourne triage occurs; delivery excellence on site follows project schedules governed by safety—not by inbox arrival times.
Frequently asked questions
When will someone reply to my email?
During Melbourne business hours (Mon–Fri 9:00–17:30 AEST/AEDT). Complete quote requests are prioritised for engineering review within two business days.
Can I visit the Melbourne office without an appointment?
Meetings are by appointment so the right technical or commercial lead is available. Use general enquiry to propose a time.
Do you answer calls outside office hours?
General lines are not staffed 24/7. Active construction sites use project-specific emergency contacts in induction packs.